Job Title: Front of House Coordinator
Location: Marina Plaza, Dubai Marina

About Us:
Dacha Real Estate has been a leader in Dubai's real estate market since 2004, renowned for delivering exceptional customer service through its team of industry experts. Our mission is to offer unparalleled service, prioritizing transparency, client engagement, and a deep understanding of our customers' needs. With 25 years of combined experience across the UK, UAE, and Russia, our seasoned management team ensures outstanding client satisfaction and adherence to the highest ethical standards.

Job Overview:
We are seeking a highly organized and customer-focused Front of House Coordinator to join our team. This role will involve managing the front desk, providing a professional first impression of the company, and supporting our dynamic JVC team of 8-9 members. The ideal candidate will have experience working with property portals, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Front Desk Management:
• Greet visitors, clients, and team members professionally and warmly.
• Handle incoming calls, emails, and inquiries promptly and efficiently.
• Maintain the reception area, ensuring it is tidy and welcoming at all times.
• Administrative Support for the JVC Team:
• Assist with listing properties on property portals and maintaining accurate and up-to-date listings.
• Coordinate and schedule property viewings and appointments.
• Prepare reports, presentations, and other documentation as required.
• Manage office supplies, filing systems, and other administrative duties.
• Customer Service:
• Serve as the first point of contact for client queries and provide exceptional customer service.
• Address client concerns professionally, escalating them to the appropriate team member when necessary.
• Team Coordination:
• Support the JVC team in their day-to-day operations, ensuring smooth communication and workflow.
• Help organize team meetings, events, and other activities.

Qualifications and Skills:

• Proven experience in a similar administrative or front desk role, preferably within the real estate industry.
• Proficiency in using property portals (e.g., Property Finder, Bayut, Dubizzle).
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• A customer-focused mindset with a friendly and professional demeanor.

Preferred Qualifications:

• Prior experience supporting a team or working in a real estate environment.
• Knowledge of CRM systems is a plus.
• Fluency in English; additional languages are an advantage.

Why Join Us?
At Dacha Real Estate, you’ll be part of a dedicated team in a company that values transparency, client satisfaction, and professional growth. If you have a passion for real estate and thrive in a fast-paced environment, we’d love to hear from you!